Question 1

How does Cash on Delivery work across Pakistan?

Accepted Answer

Cash on Delivery (COD) is completely risk-free. When your parcel is delivered to your doorstep by our authorized courier partner (TCS, Leopards, or Trax), you hand the payment in cash directly to the delivery rider. Deliveries within Karachi arrive within 24 to 48 hours; all other cities and towns across Punjab, KPK, Balochistan, and Interior Sindh take 2 to 4 business days. We provide FREE delivery on all orders over Rs. 2,500.

Question 2

Are your remedies 100% natural, safe, and steroid-free?

Accepted Answer

Yes, absolutely. All formulations at Akmal Dawakhana are prepared from 100% pure botanical herbs, classical mineral preparations (Kushtajat where traditional), and natural distillate waters (Arqiyaat). We strictly adhere to classical Unani Tibb pharmacopoeia standards. Our remedies contain zero synthetic corticosteroids, artificial chemicals, tranquilizers, or heavy metal contaminants.

Question 3

Who prepares and supervises these herbal formulations?

Accepted Answer

Every remedy is formulated, inspected, and approved under the direct supervision of Chief Herbal Physician Hakeem Javed Sultan. Hakeem Sahab is formally registered with the National Council for Tibb (NCT) Pakistan (Reg. # 48291-K) and brings over 20 years of hands-on clinical practice treating chronic metabolic, digestive, joint, and vitality disorders.

Question 4

Can I inspect the package before paying the courier?

Accepted Answer

Yes. All orders are dispatched in 100% plain, sealed, and tamper-evident packaging with custom security tape. You have the full right to verify that the outer courier flyer and tamper-evident seal are completely intact at your doorstep before handing cash to the delivery rider. If you ever notice any damage to the exterior seal, you may refuse acceptance immediately.

Question 5

Can I visit your physical clinic in Karachi for a personal checkup?

Accepted Answer

Yes, walk-in patients and families are warmly welcome for pulse diagnosis (Nabz Shinasi) and personalized clinical consultations at our main facility: Akmal Dawakhana, Shop No. CB-14, Gulistan Society, Main Murghi Khana Road, Quaidabad, Karachi, Sindh. Outpatient timings: Monday through Saturday from 10:00 AM to 9:00 PM (Friday timings: 3:00 PM to 9:00 PM after Jummah prayer). You may also call ahead at 0371-2280704 to confirm clinic availability.

Question 6

Do I receive dosage and dietary guidance (Parhaiz) after ordering?

Accepted Answer

Yes. Eastern Unani healing depends significantly on proper dietary balance (Mizaji Parhaiz). Every parcel includes clear, bilingual (English & Urdu) written dosage directions. Furthermore, our clinical support team and Hakeem Javed Sultan remain directly accessible via official WhatsApp at 0371-2280704 for ongoing dietary adjustments and dosage monitoring throughout your course.

Question 7

How can I consult Hakeem Javed Sultan online?

Accepted Answer

You can book an online consultation through our consultation form or directly connect via official WhatsApp at +92 371 2280704. Provide your age, gender, primary health concern, and symptoms for a personalized herbal prescription and dietary roadmap.

Question 8

What is your refund or exchange policy?

Accepted Answer

We offer a 30-day product satisfaction guarantee. If an item arrives damaged, defective, or incorrect, contact our WhatsApp support within 48 hours of delivery for a free immediate replacement or full refund.

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