Patient Data Privacy & Confidentiality Policy
Formulated to comply with Pakistani privacy norms and Meta/Google healthcare advertising ethics.
1. Scope & Compliance Standards
This policy outlines how Akmal Dawakhana collects, safeguards, and handles patient records. We operate in full compliance with the Prevention of Electronic Crimes Act (PECA), classical Tibbi ethical confidentiality oaths, and international standards for e-commerce healthcare.
We strictly honor Meta and Google Ads advertising policies: we do not track or build retargeting audiences based on sensitive personal health categories or private medical diagnoses.
2. Information We Collect & Purpose
We gather only the minimum data essential for clinical guidance and courier delivery:
- Contact Details: Patient name, delivery address, active WhatsApp/phone number.
- Clinical Context (Voluntary): Symptoms, age, gender, duration of discomfort, or prior prescriptions shared during private triage.
Purpose: Solely used to prepare your individualized remedy, dispatch parcels via TCS/Leopards/Trax, and communicate dosage instructions (*Parhaiz*).
3. Zero Third-Party Sharing Pledge
We strictly uphold an absolute non-disclosure commitment:
Akmal Dawakhana never sells, rents, leases, or trades patient phone numbers, clinical consultations, or mailing addresses to third-party telemarketers, brokers, or external advertising networks.
Your contact information is shared exclusively with our licensed courier partners solely for the purpose of doorstep COD delivery and SMS dispatch tracking.
4. Secure Direct WhatsApp Communications
All direct WhatsApp consultations conducted with Chief Physician Hakeem Javed Sultan via 0371-2280704 benefit from end-to-end messaging encryption. Clinical advice, pulse readings (*Nabz*), and dietary schedules remain private and confidential.